Causes and solutions of error message

When you get errors, please confirm the causes and the solutions from the following list.
Error 1
Cause:Your PlugAir was not detected.
Solution:Try plugging in again. If this doesn’t help, please contact us using the following form.
Contact Form
Error 2
Cause:Your device was unable to load data from your PlugAir.
Solution:Try plugging in again. If this doesn’t help, please contact us using the following form.
Comtact Form
Error 3
Cause:Your device was unable to exchange data with your PlugAir.
Solution:Please contact us using the following contact form.
Contact Form
Error 4
Cause:Your device is not supported currently or your PlugAir may be broken.
Solution:Check the list of PlugAir compatible devices. If this does not help, please contact us using the following contact form.
The list of PlugAir compatible devices
Contact Form
Error 5
Cause:Your internet connection is disconnected when loading data.
Solution:Retry in a secure internet network.
Error 6
Cause:Earphone volume of your device not set to maximum.
Solution:Change your sound settings to increase volume level to maximum.
Turn off volume limit
Error 7
Cause: Your internet connection is instable.
Solution:Retry in a secure internet network.